Complaints Protocol

My aim is to give you a good service at all times. However, if you have a complaint about an aspect of the service that you have received, you should let me know as soon as possible and I will do my best to put things right. You can make your complaint directly to me rather than involving your solicitor.

I am fully committed to ensuring that all users of the complaints procedure are treated fairly, with respect and without discrimination based on race, gender, sexual orientation, disability, age, religion or belief.

Please provide me with the full details of your complaint, by email, together with any documents that you feel are important.

I shall acknowledge your complaint and seek to address it within 30 days of receipt. However, circumstances can sometimes mean that this period will be longer but I shall keep you updated as to events and progress.

If you are dissatisfied with the outcome of your complaint, you may contact the Legal Ombudsman. Please be aware that the Legal Ombudsman advise that I should be given the opportunity to investigate and respond to the complaint before it is referred them. Their contact details are:

The Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Tel: 0300 555 0333

Alternatively you will find their website at: www.legalombudsman.org.uk

The Legal Ombudsman’s decision data can be found here.